Hello

If you have a question, a request or even a great idea for a gift and wish to discuss it or maybe you just want to say hello, then use the contact form below to get in touch.  Messages will usually be responded to the same day (Mon – Fri, 9am-5pm GMT).

If you have a question regarding prices, delivery, shipping or payments etc then see below for a helpful questions and answers section!

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Helpful F&Q

How do I place an order?

Placing an order with Love Paint is easy. Simply use the contact form and describe what it is you’d like to order, whether it’s an existing product or an idea for something new!You will then receive a personal reply via email acknowledging your request.
The email will contain details such as costs, postage, timescales, order options such as wood type or size (if not specified) or questions requesting further information. These emails will take the form of a friendly chat, so don’t hesitate to say hello!

Ordering Tips

When placing an order or requesting a quotation try to give as much information as possible so that we can give you the best answer or most accurate quote.  Including info such as sizes, wood type, colours and finishes is always helpful. So too is providing web links to example images or your shipping destination if outside the U.K.

How is shipping calculated?

The shipping costs can vary between items, especially those made to order as there’s no real way of knowing the size and weight of the final package.

You will always be given a estimated postage cost before you order.

Once an item is completed it will be packaged and weighed and you will be notified of the final cost. If your item is heavy you may be given a choice of courier so that you can decide how you’d like it sent.

What does 'Bespoke Order' mean?

Bespoke order refers to an item that is made to order, especially for the customer. Some items have to be made in this way as they are personalised, such as wedding invites or  wood letters.

A quick guide to Society6

Society6 is an online marketplace where artists can upload and sell their work. When an order is placed S6 will print and produce it to the highest quality, from pillows, phone cases rugs, mugs and art prints, they do it all.

S6 orders ship from the USA and so don’t include VAT. This will be applied at UK Customs, not all items have VAT added, but be aware you will need to calculate the cost of customs charges and VAT when ordering.

If you proceed with your order, you may receive by email or post, an invoice slip from a compay called Customs Clerance Ltd. They are the official collector on behalf of the HMRC and not a scam. You can pay for your charges over the phone, or securely online through a payment gateway or PayPal.

For more information, visit the Society6.

Terms and Conditions

Love Paint creates bespoke and personalised paintings and gifts and so we regret to say that we do not offer returns on any items.   As this is the case we cannot stress enough that you should make sure you are entirely happy with your requirements before purchasing.

We hold no responsibility to shipped items lost or damaged once in the possession of postal or courier services. Shipped items will be adequately wrapped and protected depending on the item.

Get in contact using the form below.

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